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Knowledge Base
App Support

Experiences & Planning
App Support
- Web-Based App
- Mobile App
Follow-on Resources
Equipment
- Battery Headphones
- Rechargeable Headphones
Subscription Support
Sparks: Digital Leaders
- Sparks for Battery Headphones
- Sparks for Rechargeable Headphones
Accessibility
How To Videos
- Tutorial Videos
- Animated Videos
Help with your Taster Week
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Our Partnership with the National Grid
Feedback & Reviews

App Support

Learn how to download, set up, and use the now>press>play App in your classroom.

What Devices Are Compatible with the App?
How Do I Add a New Teacher to the App?
How Do I Reset My Password?
What URLs Should Be Whitelisted on Our Network?
Can I See Your Privacy Policy, Terms and Conditions, and Cookie Policy?

Web-Based App

Introducing the now>press>play Web App
How to Access the now>press>play Web App
How to Connect Your Transmitter When Using the Web App
How to Play an Experience on the Web App
Where to Find the Resources in the Web App

Mobile App

How Do I Download & Start Using the App?
How to Enable Data Sharing in the now>press>play App
The App Isn’t Working on My Device
How do I see which version of the app I have?
How Do I Check I’m on the Latest Version of the App?
How Do I Set Up an Android Device for now>press>play?
Can I Play Experiences Offline?

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