How to Report an App Issue 

Before reporting an issue, please make sure you have reviewed all the troubleshooting steps on our The App Isn’t Working on My Device page.

If you’ve completed all the recommended steps and are still experiencing issues, please use our dedicated issue reporting form to log your issue:

Report an App Issue Form

How to Fill Out the Form Effectively

To help us resolve your issue as efficiently as possible, please include the following information in the form:

• Description of the issue: What exactly is happening? Include any error messages or unexpected behaviour.
• App version: You can find this in the app’s settings or about section.
• Device type and operating system: For example, iPhone 12 with iOS 16 or Samsung Galaxy S21 with Android 13.
• Steps to reproduce the issue: If possible, describe how to recreate the problem.
• Attachments: If the form allows, please attach screenshots or screen recordings that show the issue.
• Your contact details: So we can follow up if needed.

What Happens After You Submit the Form?

• Your report will be reviewed by our Support and Product teams.
• You will receive confirmation that your issue has been logged.
• The team may reach out for more details or provide updates on the fix.

Thank you for helping us improve the app!

Have any questions? We’re here to help!

📧 Email us at: support@nowpressplay.co.uk 

📞 Call us on: 0203 727 5592