The App Isn’t Working on My Device

The following steps will help you identify and resolve common problems quickly, so you can get back to enjoying the full now>press>play experience with ease.

1. Check you have the latest version of the app

Follow our How to check you’re on the latest version guide.

2. Delete and reinstall the app

This ensures you have the latest version installed.

If your school’s IT team needs to do this, you can try the next steps in the meantime.

3. Quit and reopen the app

Fully close it — don’t just minimise it.

• iPhone/iPad: swipe up from the bottom (or double-tap the Home button) and swipe the app off the screen.

• Android/Chromebook: use the recent apps button and swipe or close it.

4. Log out and log back in

This refreshes your account connection.

5. Check your internet connection

• Test on both your school Wi-Fi and mobile data (3G/4G).

• To test mobile data, tether your device to a phone hotspot.

Sometimes, school Wi-Fi may block our app with firewalls or run slowly.

6. Ask IT to check the network firewall

Your school network needs to allow connections to the following domains (whitelisted for both SSL and content):

• https://app-cms.nowpressplay.co.uk/ – needed for all app content and user login

• https://npp-app-audio.s3.eu-west-2.amazonaws.com/ – needed for streaming audio

7. Experiences aren't downloading

If you're having trouble downloading Experiences, please ensure that your device has sufficient storage space available. Insufficient space is a common cause of download issues. If storage is not the issue, try the troubleshooting steps outlined above to resolve the problem.

It's still not working!

If you’ve completed all the recommended steps and are still experiencing issues, please have a look at our How to Report an App Issue article. 

Have any other questions? We’re here to help!

📧 Email us at: support@nowpressplay.co.uk 

📞 Call us on: 0203 727 5592