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What Support Do You Offer When We Subscribe?

Onboarding Guide

Welcome! Our onboarding process is designed to help your school get up and running as quickly and confidently as possible. From your first meeting to ongoing account support, we'll work with you to ensure your staff have everything they need to make the most of our platform.

HERE's a quick guide of what you can expect!

What You'll Learn

In this guide, you'll find information about:
  • The onboarding process from start to finish
  • What happens during your kick-off call
  • Curriculum mapping
  • Choosing the right training option
  • What happens after training
  • Ongoing support and refresher training
  • Frequently asked questions

Onboarding at a Glance

Kick-off Call ↓
Curriculum Mapping ↓
Choose Your Training ↓
Staff Training Delivered ↓
2-Week Check-in ↓
Onboarding Complete ↓
Ongoing Account Management & Support
Step 1: Kick-off Call
Your onboarding journey begins with a kick-off call with one of our team.

During this meeting, we'll:

  • Learn about your school's goals and priorities.
  • Discuss how you plan to use now>press>play.
  • Explore curriculum mapping opportunities.
  • Help you choose the training option that's right for your staff.
  • Answer any questions before implementation begins.

We aim to ensure your school has a clear plan before training starts.

Step 2: Curriculum Mapping
One of the first things we'll do is map our Experiences against your curriculum.

This helps teachers quickly identify:

  • which Experiences support specific curriculum objectives
  • when they can be delivered throughout the school year
  • where they best fit within existing schemes of work

By aligning our content with your curriculum, teachers spend less time planning and more time delivering engaging learning experiences.

Step 3: Choose Your Training

Every school is different, so we offer several training options.

Full Staff Training (Recommended)
Best for: Most schools.

Our trainer delivers a live session via Google Meet for your entire staff, ensuring everyone receives the same information, understands how to use the platform confidently and has the opportunity to ask questions.

Benefits

  • Everyone receives consistent training.
  • Staff can ask questions in real time.
  • Quicker whole-school implementation.
  • Greater confidence across the team.
⭐  This is our recommended option for most schools.
Champion Training
Best for: Schools that may not be able to get everyone together at once. Digital Leads, NPP Advocates, Computing Leads or Phase Leaders all make amazing champions! 

We train a small group of nominated champions who then support and train colleagues within the school.

Benefits

  • Ideal for schools with established internal leaders.
  • Creates in-house expertise.
  • Champions can continue supporting new staff throughout the year.
Self-Service Training
Best for: Schools that require maximum flexibility.

We'll provide access to our training materials so staff can complete training at a time that suits them.

Benefits

  • Flexible learning.
  • Staff can revisit resources whenever needed.
  • Ideal for busy timetables or staggered staff induction.
Training Comparison
Training Option Best For Delivered By
Full Staff Training Whole-school implementation Our Training Team
Champion Training Schools with internal champions Our Training Team (champions only)
Self-Service Training Flexible learning Your staff using our training resources

Good to know: Every school receives access to our complete library of training resources, regardless of which training option is chosen.

Step 4: Follow-up Check-in
Around two weeks after your training, we'll check in to see how everything is going.

If needed, you can arrange a follow-up meeting to:

  • ask questions
  • discuss best practice
  • resolve any issues
  • receive guidance on new features
  • ensure your implementation is progressing smoothly

Your onboarding is considered complete once your agreed training has been delivered.

Step 5: Ongoing Account Support
Once onboarding has finished, your school will be introduced to our Accounts Team.

They'll continue supporting you throughout your subscription with regular check-ins and advice whenever required.

Whether you need guidance, have questions about new features or want to explore additional ways of using the platform, we're here to help.

Refresher Training
Schools change over time, and we're here to support that.

We offer refresher training for:

  • schools welcoming new members of staff
  • changes in leadership or key contacts
  • schools renewing their subscription
  • teams who would like a confidence boost or update on new features

These sessions help ensure everyone remains confident and up to date.

Monthly Newsletter

Every month you'll receive our newsletter containing:

  • product updates
  • newly released Experiences
  • teaching ideas
  • platform tips
  • upcoming training opportunities
  • helpful reminders and best practices
It's a simple way to stay informed about everything that's new.
Frequently Asked Questions

Do we receive the training resources regardless of the training option?

Yes. Every school receives access to our full suite of training materials and supporting resources.

Can we request additional training later?

Absolutely. We offer refresher training throughout your subscription, particularly for new staff or renewing schools.

What if we have questions after onboarding?

Our team is always available to help. You can contact us by email or phone, or arrange a follow-up meeting if you need additional support.

When is onboarding complete?

Your onboarding is complete once your agreed staff training has been delivered. After this, your school transitions to ongoing support from our Accounts Team.

Have any other questions? We’re here to help!

📧 Email us at: support@nowpressplay.co.uk 

📞 Call us on: 0203 727 5592